Frequently Asked Questions
Everything you need to know about shopping with SURI.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our contemporary cuts may vary by style.
Are SURI garments ethically produced?
Yes, we are committed to sustainable fashion. We partner exclusively with fair-trade certified factories and prioritize organic or recycled materials in 80% of our collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via Live Chat.